Aspiring IT Help Desk Specialist | Azure, osTicket & Remote Desktop Labs

Hands-On IT Projects

Welcome to my IT portfolio. Here you’ll find hands-on labs and projects in Azure, osTicket, and remote desktop — demonstrating my growing expertise in IT support. More detailed case studies & documentation coming soon.

What I’m working on

osTicket Ticket Lifecycle Lab

osTicket

Practicing help desk workflows by configuring SLA, Help Topics, and testing ticket escalation/resolution in a VM lab environment.

Projects

Azure VM & Networking Lab

Azure

Deployed Windows Server VM on Azure, configured virtual networks, tested RDP and basic TCP/IP connectivity. Practiced setting up NICs and inbound security rules.

Experience

Starbucks, Shift Supervisor
Houston, TX | June, 2022 - July, 2025

- Led daily operations and resolved technical & operational issues to minimize downtime. - Trained 10+ staff on new digital systems, balancing leadership and hands-on support.

Starbucks, Barista
Houston, TX | October, 2020 - June, 2022

- Provided fast, accurate service in a high-volume environment while supporting teammates under pressure.

Certifications

Coming Soon

Badges & Skills

Coming Soon

Education

Houston Community College

Houston, TX August, 2019 - May, 2022

Associate of Arts in English - Honors: Phi Theta Kappa - Strengthened written communication & analysis, now applied to technical documentation.